Get in Touch With Us

This page explains how to contact the Slots Not On Gamstop editorial team, what we can help with and, just as importantly, what we cannot. We are an independent research and comparison site. We do not run any casino, hold any player's account or handle any money.

Publisher contact details are not shown on this page at the moment. Please use the contact route provided by the site, such as a form or address in the footer, if one is available. We will not point you to an email address that we cannot confirm.

What you can contact us about

• Corrections: a bonus term, payment method or licence detail that looks out of date. Casino terms change often, so reader reports are useful.
• Questions about our guides: for example, how wagering requirements, withdrawal limits or identity checks are explained.
• Suggestions: topics you want covered, or information you could not find.
• Business or editorial enquiries: tell us who you are and what you propose.

What we cannot do

We cannot resolve a dispute with a casino, recover a deposit, release a withdrawal or reopen a closed account. We are not a regulator and we cannot act on your behalf. If you have a problem with an operator, start with the steps below.

If you have a problem with a casino

1. Contact the casino's customer support in writing, through live chat with a transcript or by email, so you have a record.
2. Keep screenshots of the terms, your transactions and any messages.
3. Use the casino's formal complaints procedure if support does not resolve it. Check the terms to see which licensing body or dispute service the operator names.
4. Be aware that a casino not on GamStop is usually licensed outside Great Britain, so UK Gambling Commission complaint routes may not apply to it. Your options can be more limited than with a UKGC-licensed operator.

What to include in your message

• The page address and the sentence or figure you are asking about.
• The name of the casino, if your question concerns one.
• The date you saw the information, since offers and terms change.
• Where possible, a link or screenshot of the source that differs from ours.

Please do not send passwords, card numbers or identity documents. We will never ask for them.

How we treat corrections

We check factual claims against casino terms, licensing information and official sources, and we treat bonus figures as advertising rather than confirmed value. Our rankings are editorial and are not bought: commission from casino links, where the publisher earns it, does not decide position. If you spot an error, we will review it and update the page where it is confirmed. We cannot promise a reply time.

Support if gambling is causing you harm

If gambling is affecting your finances, relationships or wellbeing, free and confidential help is available in the UK.

• GamCare runs the National Gambling Helpline and live chat. Check the GamCare website for current opening details.
• GAMSTOP lets you self-exclude from online gambling companies licensed in Great Britain. Casinos not on GamStop are outside that scheme, so if you have excluded yourself, think carefully before seeking them out.
• Deposit and loss limits, and gambling blocking software, can help you keep control. Contact your bank about gambling blocks on cards.

Gambling is for adults aged 18 and over. It is not a source of income and it is not a way to solve money problems.

Before you write to us

Many questions are answered in our main guide, trusted non GamStop casinos in the UK. It covers licensing, bonus conditions, payments and withdrawals, and it may save you a wait.